How We Support Our Smart Service Customers
My name is Lucas Askins and I am the Help Desk Manager here at My Service Depot. I have been an employee here for almost 3 years now. I originally started on the Help Desk as a technician then moved to a Senior Help Desk Technician role where I would handle advanced problems our entry [...]
Read More »
Eliminate Drive Time with Smart Find
Have you ever scheduled your technician for a full day of jobs, only to find they drove all over town and went through a tank of gas? Worry no more, using Smart Find and Smart Service you can choose the best dates and times to suggest to your customers; set appointments that are beneficial for [...]
Read More »
Save Time By Setting Up Checklists!
Do you find yourself entering the same instructions on your technicians’ jobs day in and day out? Are you spending too much time expanding on item descriptions so your customers can see in detail the services you provide to them on the invoices you post to Quick Books? Do your iFleet technicians leave you wanting [...]
Read More »
Another Great iFleet Update 3.3.8!
We have yet another great iFleet update ready for download in the App Store. In this update, we will help you find your customer equipment and add job items faster. New GPS option in the equipment to get the location in the field Barcode scan option when adding job items. When adding or updating equipment [...]
Read More »
How To Complete a Job and Invoice to QuickBooks
In this video I will go over two ways for you to complete your jobs in Smart Service and send over the invoice to QuickBooks. Not only you send over the invoice to QuickBooks but it also creates a history record of all the jobs you complete in Smart Service under the customer. Ross [...]
Read More »
Print Technicians’ Work Orders
Do you need to get your technicians out the door quickly, with their day’s work orders in hand? This short video will help you use your Office and your Scheduling tabs to print summary sheets and work orders and send them on their way. Don’t see a summary sheet like the one displayed in [...]
Read More »
What’s New in iFleet 3.3.7?
A new iFleet update is now available for download in the App Store! This update will improve performance for our customers with especially large item lists (over 3500 items) but can be installed by all iFleet users. Notable changes in this update are: Improved performance of large file synchronization. Increased large item list threshold to 3500 items. [...]
Read More »
Quick and Easy Way to Schedule Your Jobs
In this video, I will go over how easy it is to schedule your employees using Smart Service from the scheduling board. With a couple of clicks you will have the job scheduled and ready to dispatch to your employee. Ross Hamill Training Implementation Specialist Follow us on Facebook and Twitter for the [...]
Read More »
What’s New in iFleet Update 3.3.6?
The latest update for iFleet has just been released to the App Store. Below are some of the new features that have been added to the latest version. You now have the ability to print work orders or estimates through Air Print enabled printers. Enabled start and end timer on labor items to [...]
Read More »
Smart Service Software Reviews and Testimonials
Picking the right service software for your business is not an easy choice. Figuring out what will work best for your company, features, pricing, and support must be taken into consideration before making a purchase. User reviews and testimonials are equally important; if a customer is not happy with a product chances are you will [...]
Read More »
