Case Study
Amps & Volts Electric
The #1 goal of Amps & Volts Electric, Inc. is to ensure that each and every client is 100% satisfied. They only employ the best electrical technicians in their area so that their customers don’t have to worry about the quality of their service. Amps & Volts takes pride in the fact that all their technicians are clean, courteous, and drug free. They stock all their trucks with thousands of parts to save company and customer time while servicing homes. They guarantee that their technicians will arrive on time in a two hour window. To balance the quality of the onsite service they give their customers, Amps & Volts staffs their office with concerned customer representatives who are ready to put the customer first.
With such high expectations Amps & Volts needed a system in place to make sure that quality and professionalism defined every step of their service process. When their customer base began to increase, their old way of scheduling and invoicing became very cumbersome. They quickly realized that without fast, reliable service software they could never maintain the quality image they desire and demand.
Brenda Krause, the office manager at Amps & Volts, set out on the search for a service software that, hopefully, integrated with QuickBooks. They had been using QuickBooks® for years and saw no reason to change accounting software. Brenda came across Smart Service™ in the middle of 2005. The free online demo made it clear she was looking for Smart Service™. Brenda belongs to multiple industry associations and requested information to hand out to her colleagues regarding Smart Service™. By sharing her success with Smart Service™ Brenda has helped other residential electric companies grow like Amps & Volts.
Kathy rates Smart Service™ a 5 star program. Smart Service™ has eliminated hand written work, double data entry, and communications problems associated with operating from two separate rooms. They have dramatically decreased customer hold time by consolidating and automating the scheduling process. Smart Service™ has increased their customer satisfaction. They no longer suffer from double booking or late arrivals to appointments. All of their technician’s scheduled work is instantly available in Smart Service™ for all employees to view. Taking a vacation in their office is easy because all communication is digitally stored, even a temp can begin scheduling calls right away.
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