Case Study
Empire Pools Inc.
Customer Profile
Empire Pools Inc. is a
full service pool company founded in 1998. Its main services includes providing
installation, maintenance, and contracts
for private and commercial pools. They also do retail sales of spas, pool equipment and parts. The
company is located in Long Island, NY
and has eight year round employees, and as
many as seven seasonal employees during
their peak season.
Business Challenge
Mike explained what major challenges
he faced which included trying to manage a vast growing
customer base, while scheduling and dispatching
all confirmed jobs. He finally reached a breaking
point because he was losing business due to the
amount of time it was taking just to gather the
customer's information and schedule their
service by hand over the phone. Mike had also
realized that he needed a more efficient process
for routing his jobs. Mike knew that if he had
the right system in place, he could increase the
number of jobs he did each day by two or three.
These issues led Mike to find a service
based software system that would support
the growth of his company.
Solution Overview
Mike implemented Smart Service™
approximately three years ago. Since then, it
has allowed him to efficiently find all customer
information enabling him to schedule services
within minutes. Utilizing the route mapping
and Smart Find features ensures that he has
efficient, tight routes that are critical to
ensuring that time and fuel are not wasted
while offering services across town. Time efficiency has
enabled him to provide more services to more
clients. Mike said, “"Smart Service™ has helped
me run my business, instead of my business running
me."
Business Benefits
Empire Pools Inc. has been able to
grow in revenue consistently over the years.
Mike is happy because his clients are very
satisfied and confident of his ability to
meet their needs. Empire Pools Inc.
is confident they will never miss an
appointment. The extra time Smart Service has provided him has allowed
Mike to focus more of his time on marketing
and tasks that will help him continue to grow
his company.
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