Chimney Doctors
Bill Hussel founded Chimney Doctors in 1981 with 2 employees. His goal was to be the most high tech, professional chimney company in the business. The company grew rapidly and within 2
years became the largest chimney repair business in the market. Today Bill has 35 full time people and 24 trucks servicing the northern Wisconsin market including Milwaukee and Madison along with upper Michigan. They are one of the largest chimney repair companies in the nation.
Along with rapid growth came some challenges. The largest of these was scheduling and analyzing the source of leads.
In addition, the office staff was trying to manage all scheduling by using information stored in three ring binders. This was not efficient and Bill knew he had to find a better way to handle the scheduling process.
Bill discovered Smart Service at a trade show. He stopped by the My Service Depot booth for a demo and immediately said to the sales representative, “where have you been? I have been looking for a product like this for over 5 years!”
Bill started using Smart Service immediately to track his marketing campaigns. By running reports monthly, Bill was able to see the ratio of dollars spent to sales coming in from each campaign.
With the installation of Smart Service came the elimination of the three ring binders. One person now schedules all the business activity because of the Smart Service automated solution.
Bill discovered that the ratio of dollars spent to sales was 2:1 or 3:1 on most of his yellow page ads. Smart Service allowed Bill to cut his full page ads to 1” in-column ads without even taking a deep breath. He says he never could have done this without the data provided by Smart Service. Bill is now paying about $20k per year in yellow page advertising compared to the $120k he was spending prior to purchasing Smart Service. Overall sales have increased 4-5% per year since the installation of Smart Service. 2007 was Chimney Doctors’ best year yet and 2008 looks to be on track to be as good or better! “Smart Service has saved us enormous amounts of money. And it is an annual savings, not a one time deal. Smart Service is a solution that every service business needs.”
What Bill Hussel, President of Chimney Doctors, says about Smart Service:
“As a business owner, you are always looking for those gold plated ideas where you buy something and get a huge payback. In my 24 years in business, purchasing Smart Service ranks in the top five of the best decisions I have made."
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Along with rapid growth came some challenges. The largest of these was scheduling and analyzing the source of leads.
In addition, the office staff was trying to manage all scheduling by using information stored in three ring binders. This was not efficient and Bill knew he had to find a better way to handle the scheduling process.
Bill discovered Smart Service at a trade show. He stopped by the My Service Depot booth for a demo and immediately said to the sales representative, “where have you been? I have been looking for a product like this for over 5 years!”
Bill started using Smart Service immediately to track his marketing campaigns. By running reports monthly, Bill was able to see the ratio of dollars spent to sales coming in from each campaign.
With the installation of Smart Service came the elimination of the three ring binders. One person now schedules all the business activity because of the Smart Service automated solution.
Bill discovered that the ratio of dollars spent to sales was 2:1 or 3:1 on most of his yellow page ads. Smart Service allowed Bill to cut his full page ads to 1” in-column ads without even taking a deep breath. He says he never could have done this without the data provided by Smart Service. Bill is now paying about $20k per year in yellow page advertising compared to the $120k he was spending prior to purchasing Smart Service. Overall sales have increased 4-5% per year since the installation of Smart Service. 2007 was Chimney Doctors’ best year yet and 2008 looks to be on track to be as good or better! “Smart Service has saved us enormous amounts of money. And it is an annual savings, not a one time deal. Smart Service is a solution that every service business needs.”
What Bill Hussel, President of Chimney Doctors, says about Smart Service:
“As a business owner, you are always looking for those gold plated ideas where you buy something and get a huge payback. In my 24 years in business, purchasing Smart Service ranks in the top five of the best decisions I have made."
Read More »
Coastline Window Cleaning
Coastline Window and Pressure Cleaning is a family-owned business, operated by its founder, Jason Evers. Since its inception ten years ago, word of mouth alone has led them to become Florida’s leading window and pressure cleaning services.
Primarily servicing upscale residential homes, Coastline also has many commercial accounts. They have high standards. Their quality of service and impeccable reputation and professionalism is instilled in everyone on the team.
Scheduling, routing, mapping and job costing are common time-consuming challenges for companies in the service industry. Working harder is not always a guarantee that deadlines will be met. That’s why Coastline Window and Pressure Cleaning founder, Jason Evers, decided to “work smarter”. Jason purchased Smart Service™ in January 2005; within six months this family-owned business had upgraded to a fully digital multi-user office.
With Smart Service™ in place, Coastline has been able to maintain its impeccable reputation.
In conjunction with Quickbooks, Smart Service™ streamlines the job process, saving company time and money. It provides companies like Coastline with the tools they need to ensure prompt, efficient and reliable service. Evers considers the scheduler a “tremendous time saver” due to the ability to schedule jobs in advance. He is able to see all his jobs displayed on one page, and even print driving directions to each location. Smart Service™ also offers on-site equipment and maintenance tracking essential to businesses like Coastline. From the smallest detail such as drop cloths and shoe covers to the most vital supplies like safety equipment, each job is customizable.
With the implementation of Smart Service™ built in marketing module, Evers has seen ads returning “8 times what they cost to place” while spending half as much time at his desk. The ability to track marketing campaigns has helped his business grow and recoup money lost on previous ads. Evers testifies that Smart Service™ has been a monumental asset to his company.
Can't live without features
• Built in Marketing
• Storage of pictures of locations
• Mapping & Intelligent Routing
• Professional Work Orders
• Recurring Schedules
“If you use Quickbooks and are in a service industry, you would definitely benefit from this program” Jason Evers - Founder of Coastline Window and Pressure Cleaning
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Primarily servicing upscale residential homes, Coastline also has many commercial accounts. They have high standards. Their quality of service and impeccable reputation and professionalism is instilled in everyone on the team.
Scheduling, routing, mapping and job costing are common time-consuming challenges for companies in the service industry. Working harder is not always a guarantee that deadlines will be met. That’s why Coastline Window and Pressure Cleaning founder, Jason Evers, decided to “work smarter”. Jason purchased Smart Service™ in January 2005; within six months this family-owned business had upgraded to a fully digital multi-user office.
With Smart Service™ in place, Coastline has been able to maintain its impeccable reputation.
In conjunction with Quickbooks, Smart Service™ streamlines the job process, saving company time and money. It provides companies like Coastline with the tools they need to ensure prompt, efficient and reliable service. Evers considers the scheduler a “tremendous time saver” due to the ability to schedule jobs in advance. He is able to see all his jobs displayed on one page, and even print driving directions to each location. Smart Service™ also offers on-site equipment and maintenance tracking essential to businesses like Coastline. From the smallest detail such as drop cloths and shoe covers to the most vital supplies like safety equipment, each job is customizable.
With the implementation of Smart Service™ built in marketing module, Evers has seen ads returning “8 times what they cost to place” while spending half as much time at his desk. The ability to track marketing campaigns has helped his business grow and recoup money lost on previous ads. Evers testifies that Smart Service™ has been a monumental asset to his company.
Can't live without features
• Built in Marketing
• Storage of pictures of locations
• Mapping & Intelligent Routing
• Professional Work Orders
• Recurring Schedules
“If you use Quickbooks and are in a service industry, you would definitely benefit from this program” Jason Evers - Founder of Coastline Window and Pressure Cleaning
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Amps & Volts Electric
The #1 goal of Amps & Volts Electric, Inc. is to ensure that each and every client is 100% satisfied. They only employ the best electrical technicians in their area so that their customers don’t have to worry about the quality of their service. Amps & Volts takes pride in the fact that all their technicians are clean, courteous, and drug free. They stock all their trucks with thousands of parts to save company and customer time while servicing homes. They guarantee that their technicians will arrive on time in a two hour window. To balance the quality of the onsite service they give their customers, Amps & Volts staffs their office with concerned customer representatives who are ready to put the customer first.
With such high expectations Amps & Volts needed a system in place to make sure that quality and professionalism defined every step of their service process. When their customer base began to increase, their old way of scheduling and invoicing became very cumbersome. They quickly realized that without fast, reliable service software they could never maintain the quality image they desire and demand.
Brenda Krause, the office manager at Amps & Volts, set out on the search for a service software that, hopefully, integrated with QuickBooks. They had been using QuickBooks® for years and saw no reason to change accounting software. Brenda came across Smart Service™ in the middle of 2005. The free online demo made it clear she was looking for Smart Service™. Brenda belongs to multiple industry associations and requested information to hand out to her colleagues regarding Smart Service™. By sharing her success with Smart Service™ Brenda has helped other residential electric companies grow like Amps & Volts.
Kathy rates Smart Service™ a 5 star program. Smart Service™ has eliminated hand written work, double data entry, and communications problems associated with operating from two separate rooms. They have dramatically decreased customer hold time by consolidating and automating the scheduling process. Smart Service™ has increased their customer satisfaction. They no longer suffer from double booking or late arrivals to appointments. All of their technician’s scheduled work is instantly available in Smart Service™ for all employees to view. Taking a vacation in their office is easy because all communication is digitally stored, even a temp can begin scheduling calls right away.
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With such high expectations Amps & Volts needed a system in place to make sure that quality and professionalism defined every step of their service process. When their customer base began to increase, their old way of scheduling and invoicing became very cumbersome. They quickly realized that without fast, reliable service software they could never maintain the quality image they desire and demand.
Brenda Krause, the office manager at Amps & Volts, set out on the search for a service software that, hopefully, integrated with QuickBooks. They had been using QuickBooks® for years and saw no reason to change accounting software. Brenda came across Smart Service™ in the middle of 2005. The free online demo made it clear she was looking for Smart Service™. Brenda belongs to multiple industry associations and requested information to hand out to her colleagues regarding Smart Service™. By sharing her success with Smart Service™ Brenda has helped other residential electric companies grow like Amps & Volts.
Kathy rates Smart Service™ a 5 star program. Smart Service™ has eliminated hand written work, double data entry, and communications problems associated with operating from two separate rooms. They have dramatically decreased customer hold time by consolidating and automating the scheduling process. Smart Service™ has increased their customer satisfaction. They no longer suffer from double booking or late arrivals to appointments. All of their technician’s scheduled work is instantly available in Smart Service™ for all employees to view. Taking a vacation in their office is easy because all communication is digitally stored, even a temp can begin scheduling calls right away.
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Casper Fire Extinguisher
Casper Fire Extinguisher Service, Inc., founded in 1945.
Valorie Fischer is the office manager for Casper Fire Extinguisher Service, Inc. Valorie had originally called My Service Depot in the first quarter of 2007 looking for something to organize her office. Things were becoming unmanageable; they were losing jobs, she had to spend hours trying to create reports for her boss in QuickBooks® and excel spread sheets, and she was in need of HELP!
Valorie analyzed several solutions before she decided on Smart Service™. She had spent a great amount of time on the Smart Service™ website watching the videos. There were videos that showed her exactly how Smart Service™ links to QuickBooks®, how companies use equipment tracking, the reports she needed, etc. Everything she needed to know was right there in front of her. By the time she called My Service Depot, she had made her mind up. The videos online had showed her enough of what she needed to make the big decision in her office. She bought Smart Service™ and immediately began re-watching the videos in preparation for the arrival of her new scheduling software.
The day that Valorie received her Smart Service™ package, she installed the program, linked it to QuickBooks® and realized that it WAS as easy as it looked. Within minutes she was scheduling her jobs! Valorie opted to forgo any formal training that My Service Depot offered her and took the driver’s seat on her own. Within a few days she had completely caught up on the whole years worth of work, and could create the reports that her boss needed in a matter of a few clicks.
A do-it-yourselfer, Valorie has managed to successfully implement Smart Service™. With some technical support from My Service Depot to fine tune everything and a desire for change, Valorie now keeps her boss happy, her technicians on time, and herself, a little more relaxed.
“I truly appreciate Smart Service™"
”We cannot function if we are not able to recur service work. Our customer’s depend on us to keep track of the service schedules, so they do not have to think about them.” Smart Service™ has endless combinations for recurring services. “I am very happy with Smart Service, it is making a huge difference in time management and our customers are even noticing the difference.”
Read More »
Valorie Fischer is the office manager for Casper Fire Extinguisher Service, Inc. Valorie had originally called My Service Depot in the first quarter of 2007 looking for something to organize her office. Things were becoming unmanageable; they were losing jobs, she had to spend hours trying to create reports for her boss in QuickBooks® and excel spread sheets, and she was in need of HELP!
Valorie analyzed several solutions before she decided on Smart Service™. She had spent a great amount of time on the Smart Service™ website watching the videos. There were videos that showed her exactly how Smart Service™ links to QuickBooks®, how companies use equipment tracking, the reports she needed, etc. Everything she needed to know was right there in front of her. By the time she called My Service Depot, she had made her mind up. The videos online had showed her enough of what she needed to make the big decision in her office. She bought Smart Service™ and immediately began re-watching the videos in preparation for the arrival of her new scheduling software.
The day that Valorie received her Smart Service™ package, she installed the program, linked it to QuickBooks® and realized that it WAS as easy as it looked. Within minutes she was scheduling her jobs! Valorie opted to forgo any formal training that My Service Depot offered her and took the driver’s seat on her own. Within a few days she had completely caught up on the whole years worth of work, and could create the reports that her boss needed in a matter of a few clicks.
A do-it-yourselfer, Valorie has managed to successfully implement Smart Service™. With some technical support from My Service Depot to fine tune everything and a desire for change, Valorie now keeps her boss happy, her technicians on time, and herself, a little more relaxed.
“I truly appreciate Smart Service™"
”We cannot function if we are not able to recur service work. Our customer’s depend on us to keep track of the service schedules, so they do not have to think about them.” Smart Service™ has endless combinations for recurring services. “I am very happy with Smart Service, it is making a huge difference in time management and our customers are even noticing the difference.”
Read More »
Absolute Shreds
As proper destruction of confidential information and preventing identity theft has come to the forefront of priorities, Absolute Shreds has grown to meet the rising demands. Started in 1997, this onsite secure mobile shredding company now services the entire state of Michigan. Their services include shredding all types of confidential documents, hard drives, video tapes and CDs. They have even assisted the government in shredding counterfeit items.
As President of Absolute Shreds, Kathy was faced with the daunting tasks of trying to manage her customer data, invoicing and creating of work orders for her drivers. Her solution was a combination of Microsoft Access and QuickBooks, along with ACT. With no way to batch data into QuickBooks, Kathy was faced with entering information a second time.
When Kathy started thinking of a way to manage her tasks more efficiently, she knew that the solution had to integrate seamlessly with QuickBooks.
The search for a software program to fit her needs turned out to be a two-year process! She reviewed all types of software, including some specific to the shredding industry. For Kathy the timing couldn’t have been better for receiving information about Smart Service. Smart Service, a My Service Depot product, was just what Kathy needed. The product had a clean interface and seemed very user friendly. She felt it would be easy to train her staff on Smart Service as well, some of whom had very little computer experience.
Kathy says Smart Service has more than met her expectations. It integrates seamlessly with QuickBooks and has freed up several hours each day that she can now focus on other tasks. However, Kathy says perhaps the best thing about Smart Service is the people at My Service Depot. “Your customer service is outstanding. I get more and more frustrated dealing with business service companies that give terrible customer service, from my credit card company to my internet service provider. I sometimes feel I have done battle with these people at the end of the day. I never feel that way about Smart Service. I always feel good after dealing with your people.”
What Kathy Cornell, President of Absolute Shreds, says about Smart Service:
"I am very happy with your product. It has more than met all of my expectations. More than anything I am happy with your people. Your Customer Service is outstanding!"
Read More »
As President of Absolute Shreds, Kathy was faced with the daunting tasks of trying to manage her customer data, invoicing and creating of work orders for her drivers. Her solution was a combination of Microsoft Access and QuickBooks, along with ACT. With no way to batch data into QuickBooks, Kathy was faced with entering information a second time.
When Kathy started thinking of a way to manage her tasks more efficiently, she knew that the solution had to integrate seamlessly with QuickBooks.
The search for a software program to fit her needs turned out to be a two-year process! She reviewed all types of software, including some specific to the shredding industry. For Kathy the timing couldn’t have been better for receiving information about Smart Service. Smart Service, a My Service Depot product, was just what Kathy needed. The product had a clean interface and seemed very user friendly. She felt it would be easy to train her staff on Smart Service as well, some of whom had very little computer experience.
Kathy says Smart Service has more than met her expectations. It integrates seamlessly with QuickBooks and has freed up several hours each day that she can now focus on other tasks. However, Kathy says perhaps the best thing about Smart Service is the people at My Service Depot. “Your customer service is outstanding. I get more and more frustrated dealing with business service companies that give terrible customer service, from my credit card company to my internet service provider. I sometimes feel I have done battle with these people at the end of the day. I never feel that way about Smart Service. I always feel good after dealing with your people.”
What Kathy Cornell, President of Absolute Shreds, says about Smart Service:
"I am very happy with your product. It has more than met all of my expectations. More than anything I am happy with your people. Your Customer Service is outstanding!"
Read More »
Duct Works
What Tom Nichols, President of Duct Works, says about Smart Service:
"Smart Service is a good, cost effective solution for small to medium sized businesses. It delivers what you promise!"
Duct Works was founded in 1992 as a family owned business. With fifteen employees, they service about 80% residential customers to their 20% commercial. They offer complete HVAC services, Sheet Metal Fabrication and Indoor Air Quality Services, such as duct cleaning.
Prior to purchasing Smart Service, Tom Nichols, President of Duct Works, did everything on paper. Tracking customer history was a big challenge. They needed something more at their fingertips...a paperless system.
The fact that Smart Service could fully and seamlessly integrate with Quick Books was the top selling feature for Tom. He saw a demo of the product at the ComfortTech show and the “plug and play” aspect along with the fact that he didn’t need an army of people to integrate it was all it took for Tom to be sold.
Since this was the first dispatch software that Duct Works had ever used, he didn’t want to get in over his head. The price was reasonable and all the features that he needed to manage his scheduling and become “paperless” were available in Smart Service.
Today Tom is still very happy with is decision to choose Smart Service as his solution. The scheduling, customer history and multi-view features provide everything he needs to operate efficiently. "We are running our company with it and it works! What more do I need to say?"
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"Smart Service is a good, cost effective solution for small to medium sized businesses. It delivers what you promise!"
Duct Works was founded in 1992 as a family owned business. With fifteen employees, they service about 80% residential customers to their 20% commercial. They offer complete HVAC services, Sheet Metal Fabrication and Indoor Air Quality Services, such as duct cleaning.
Prior to purchasing Smart Service, Tom Nichols, President of Duct Works, did everything on paper. Tracking customer history was a big challenge. They needed something more at their fingertips...a paperless system.
The fact that Smart Service could fully and seamlessly integrate with Quick Books was the top selling feature for Tom. He saw a demo of the product at the ComfortTech show and the “plug and play” aspect along with the fact that he didn’t need an army of people to integrate it was all it took for Tom to be sold.
Since this was the first dispatch software that Duct Works had ever used, he didn’t want to get in over his head. The price was reasonable and all the features that he needed to manage his scheduling and become “paperless” were available in Smart Service.
Today Tom is still very happy with is decision to choose Smart Service as his solution. The scheduling, customer history and multi-view features provide everything he needs to operate efficiently. "We are running our company with it and it works! What more do I need to say?"
Read More »
Granite City Window Cleaning
What Darryl Schaeter, President of Granite City Window Cleaning says about Smart Service:
"Smart Service’s ease of use and customer service is second to none. The response time from your Customer Service is awesome."
Granite City Window Cleaning was founded in 1995. Located in St. Cloud/St. Joseph, MN they provide window cleaning services to a 50/50 split of commercial and residential customers. They have 4-5 employees depending on the time of year.
Darryl Schaeter, President of Granite City Window Cleaning, says that scheduling was his biggest challenge before purchasing Smart Service from My Service Depot. Prior to Smart Service he was using Quick Books for invoicing and accounting and a Microsoft Outlook calendar for all of his scheduling.
Darryl discovered Smart Service at the IWCA convention. He had looked at many other products, many of which were high priced and had more features than he really needed. Another window cleaning company that also uses Smart Service was at the IWCA convention. Darryl talked to the owner of the company and upon hearing his success and satisfaction with the product decided to try it for himself.
The biggest selling point for Darryl was the fact that the interface was so clean and that it seamlessly integrated with Quick Books. Scheduling has now become much easier and in addition, Darryl can use Quick Books to track all of his advertising and marketing campaigns. By simply running a report he can track where his dollars are being spent and how much revenue is coming in as a result of each campaign.
Regarding the service that My Service Depot provides, Darryl says that the speed of response time is awesome. Easy integration and great customer service sold Darryl and he is very happy with the decision to purchase Smart Service!
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"Smart Service’s ease of use and customer service is second to none. The response time from your Customer Service is awesome."
Granite City Window Cleaning was founded in 1995. Located in St. Cloud/St. Joseph, MN they provide window cleaning services to a 50/50 split of commercial and residential customers. They have 4-5 employees depending on the time of year.
Darryl Schaeter, President of Granite City Window Cleaning, says that scheduling was his biggest challenge before purchasing Smart Service from My Service Depot. Prior to Smart Service he was using Quick Books for invoicing and accounting and a Microsoft Outlook calendar for all of his scheduling.
Darryl discovered Smart Service at the IWCA convention. He had looked at many other products, many of which were high priced and had more features than he really needed. Another window cleaning company that also uses Smart Service was at the IWCA convention. Darryl talked to the owner of the company and upon hearing his success and satisfaction with the product decided to try it for himself.
The biggest selling point for Darryl was the fact that the interface was so clean and that it seamlessly integrated with Quick Books. Scheduling has now become much easier and in addition, Darryl can use Quick Books to track all of his advertising and marketing campaigns. By simply running a report he can track where his dollars are being spent and how much revenue is coming in as a result of each campaign.
Regarding the service that My Service Depot provides, Darryl says that the speed of response time is awesome. Easy integration and great customer service sold Darryl and he is very happy with the decision to purchase Smart Service!
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JACS Mechanical Services
Mike Egan is third generation in the HVAC business. He started JACS Mechanical Services in Knoxville, TN in 1998. Prior to that time he worked with his father’s HVAC business in Orlando, FL and the Carolinas since the age of 14. To say the least, Mike knows the business! (Not to mention his wife and company Vice President is second generation in a predominantly HVAC family!)
Mike faced several challenges in his day to day business. He was using Microsoft Access to keep track of all of his scheduling. Not only did this system fail to provide the essential information Mike needed to manage his jobs, it required double entry into QuickBooks. Since there was no way to link or batch data into QuickBooks, Mike was doing double duty. In addition, managing marketing campaigns and determining the source of his leads was next to impossible.
Thankfully as his company began to grow, Mike was introduced to My Service Depot and their Smart Service product. Smart Service fully and seamlessly integrates with QuickBooks, handles scheduling as well as manages marketing campaigns and was just the solution Mike was looking for. Once Mike saw a demo of Smart Service, he was sold. "Everything about the product is good, but being able to keep up with our marketing programs is key." Mike also says that his previous dispatch board was less than desirable. Being able to see everything about each job and the customer detail as well as being able to rearrange the features to suit his needs was a large selling point. Not to mention being able to see actual time associated with jobs and not just an AM or PM selection. He loves being able to see the revenue that each technician is billing on a daily basis as well. None of this was possible for JACS Mechanical Services before Smart Service.
Perhaps the biggest benefit that Mike has recognized is the time and money that he has saved by eliminating his double data entry. Mike uses QuickBooks for all of his accounting operations. Having Smart Service integrate seamlessly with QuickBooks has saved Mike the time of having to enter all his information into the Access database and then pull invoices and work orders to enter information into QuickBooks. With the time and money he has saved by using Smart Service, it has certainly paid for itself!
What Mike Egan, President of JACS Mechanical, says about Smart Service:
"A lot of operations can’t afford a ten thousand dollar solution. With Smart Service, you don’t have to spend a fortune and you get a great product that works!"
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Mike faced several challenges in his day to day business. He was using Microsoft Access to keep track of all of his scheduling. Not only did this system fail to provide the essential information Mike needed to manage his jobs, it required double entry into QuickBooks. Since there was no way to link or batch data into QuickBooks, Mike was doing double duty. In addition, managing marketing campaigns and determining the source of his leads was next to impossible.
Thankfully as his company began to grow, Mike was introduced to My Service Depot and their Smart Service product. Smart Service fully and seamlessly integrates with QuickBooks, handles scheduling as well as manages marketing campaigns and was just the solution Mike was looking for. Once Mike saw a demo of Smart Service, he was sold. "Everything about the product is good, but being able to keep up with our marketing programs is key." Mike also says that his previous dispatch board was less than desirable. Being able to see everything about each job and the customer detail as well as being able to rearrange the features to suit his needs was a large selling point. Not to mention being able to see actual time associated with jobs and not just an AM or PM selection. He loves being able to see the revenue that each technician is billing on a daily basis as well. None of this was possible for JACS Mechanical Services before Smart Service.
Perhaps the biggest benefit that Mike has recognized is the time and money that he has saved by eliminating his double data entry. Mike uses QuickBooks for all of his accounting operations. Having Smart Service integrate seamlessly with QuickBooks has saved Mike the time of having to enter all his information into the Access database and then pull invoices and work orders to enter information into QuickBooks. With the time and money he has saved by using Smart Service, it has certainly paid for itself!
What Mike Egan, President of JACS Mechanical, says about Smart Service:
"A lot of operations can’t afford a ten thousand dollar solution. With Smart Service, you don’t have to spend a fortune and you get a great product that works!"
Read More »
Empire Yard Services Inc.
Empire Yard Services Inc. located in Alberta, Canada was founded in 1999. Due to the seasonal nature of their work their employee count varies. However, on average they have fifteen employees on staff and six trucks running throughout the year. They provide weekly lawn maintenance services, light landscaping, seasonal clean up services, and holiday lighting services.
As Empire Yards Services continued to grow it became extremely difficult to schedule and manage multiple services for so many customers. Julie also knew that they would need to cross market their different services to existing customers in order to continue their growth. It was not a simple task with Excel spreadsheets and paper based solutions. Furthermore, once this was accomplished, all the data had to then be entered into Quickbooks© for invoicing and accounting purposes. The tasks were becoming too much.
Implementing Smart Service™ has created a process that electronically controls the task of scheduling a large number of customers. Smart Service™ has also provided a way to cross market existing customers quickly and easily, while offering customizable reporting and marketing features. Now everything Julie needs to know is located in one customer file. Finally, the integration of Smart Service™ and Quickbooks© solved many of the data entry issues that previously plagued Empire Yard Services Inc.
Since the implementation of Smart Service™, Empire Yard Services Inc. has continued to grow rapidly. Julie said their data entry times have decreased due to the integration of Smart Service™ and QuickBooks©, which then saves time and payroll. This has enabled her to focus on the marketing features in Smart Service™ to grow their business.
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As Empire Yards Services continued to grow it became extremely difficult to schedule and manage multiple services for so many customers. Julie also knew that they would need to cross market their different services to existing customers in order to continue their growth. It was not a simple task with Excel spreadsheets and paper based solutions. Furthermore, once this was accomplished, all the data had to then be entered into Quickbooks© for invoicing and accounting purposes. The tasks were becoming too much.
Implementing Smart Service™ has created a process that electronically controls the task of scheduling a large number of customers. Smart Service™ has also provided a way to cross market existing customers quickly and easily, while offering customizable reporting and marketing features. Now everything Julie needs to know is located in one customer file. Finally, the integration of Smart Service™ and Quickbooks© solved many of the data entry issues that previously plagued Empire Yard Services Inc.
Since the implementation of Smart Service™, Empire Yard Services Inc. has continued to grow rapidly. Julie said their data entry times have decreased due to the integration of Smart Service™ and QuickBooks©, which then saves time and payroll. This has enabled her to focus on the marketing features in Smart Service™ to grow their business.
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Empire Pools Inc.
Empire Pools Inc. is a full service pool company founded in 1998. Its main services includes providing installation, maintenance, and contracts for private and commercial pools. They also do retail sales of spas, pool equipment and parts. The company is located in Long Island, NY and has eight year round employees, and as many as seven seasonal employees during their peak season.
Mike explained what major challenges he faced which included trying to manage a vast growing customer base, while scheduling and dispatching all confirmed jobs. He finally reached a breaking point because he was losing business due to the amount of time it was taking just to gather the customer's information and schedule their service by hand over the phone. Mike had also realized that he needed a more efficient process for routing his jobs. Mike knew that if he had the right system in place, he could increase the number of jobs he did each day by two or three. These issues led Mike to find a service based software system that would support the growth of his company.
Mike implemented Smart Service™ approximately three years ago. Since then, it has allowed him to efficiently find all customer information enabling him to schedule services within minutes. Utilizing the route mapping and Smart Find features ensures that he has efficient, tight routes that are critical to ensuring that time and fuel are not wasted while offering services across town. Time efficiency has enabled him to provide more services to more clients. Mike said, “"Smart Service™ has helped me run my business, instead of my business running me."
Empire Pools Inc. has been able to grow in revenue consistently over the years. Mike is happy because his clients are very satisfied and confident of his ability to meet their needs. Empire Pools Inc. is confident they will never miss an appointment. The extra time Smart Service has provided him has allowed Mike to focus more of his time on marketing and tasks that will help him continue to grow his company.
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Mike explained what major challenges he faced which included trying to manage a vast growing customer base, while scheduling and dispatching all confirmed jobs. He finally reached a breaking point because he was losing business due to the amount of time it was taking just to gather the customer's information and schedule their service by hand over the phone. Mike had also realized that he needed a more efficient process for routing his jobs. Mike knew that if he had the right system in place, he could increase the number of jobs he did each day by two or three. These issues led Mike to find a service based software system that would support the growth of his company.
Mike implemented Smart Service™ approximately three years ago. Since then, it has allowed him to efficiently find all customer information enabling him to schedule services within minutes. Utilizing the route mapping and Smart Find features ensures that he has efficient, tight routes that are critical to ensuring that time and fuel are not wasted while offering services across town. Time efficiency has enabled him to provide more services to more clients. Mike said, “"Smart Service™ has helped me run my business, instead of my business running me."
Empire Pools Inc. has been able to grow in revenue consistently over the years. Mike is happy because his clients are very satisfied and confident of his ability to meet their needs. Empire Pools Inc. is confident they will never miss an appointment. The extra time Smart Service has provided him has allowed Mike to focus more of his time on marketing and tasks that will help him continue to grow his company.
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