About Us
We have been creating software for the service industry over 18 years.
Training
We invest in your success with training unlike any other comapny.
Help Desk
Our Help Desk is here to assist with all technical software issues.
Our Guarantee
How we guarantee to provide the best software experience.
All About My Service Depot and Smart Service™
My Service Depot was founded 18 years ago by owner and President, Skip Stringfield. The company was built on his passion for creating and building software solutions for the service industry. It all began over 20 years ago while Skip was working for a lawn care company and developed two software applications to assist in company operations. Those projects lead to Skip forming his own software company that would create innovative software solutions that are affordable and easy to use.
Years later My Service Depot has created market leading software for routing, scheduling, CRM, and mobile applications all directed at the field service industry. We take great pride in servicing thousands of customers across the United States and Canada that use our software products every single day. Skip has spent a long career building a team to provide outstanding support and service to our customers.
Read the Smart Service™ Blog »
Industry Leading Training
Training is one of the crucial keys to your success in implementing any new service software. My Service Depot has spent years developing a professional training experience for our new customers. We provide a unique one-on-one training experience for every new client that purchases Smart Service™. My Service Depot has a full time staff of trainers who provide each new customer with two, two-hour training classes directed at helping your business setup your job process within Smart Service™. We explain how Smart Service™ works, and how it can help streamline your operations. We invest in your success like no other company in the service software industry.
Our Unrivaled Help Desk
My Service Depot has built an outstanding help desk to ensure that when you need us we are available to help. Our experienced technicians are trained to answer your questions regarding all aspects of Smart Service™ quickly and efficiently. The help desk is available from 8:30am to 5:30pm eastern standard time.
Our goal is to answer 100% of all calls that come into the help desk live. If you enter our voice mail system we strive to call all of our clients back within 15 minutes. In a time when most companies are pushing clients into long phone queues, Internet chats, and e-mail queues, My Service Depot is looking for ways to provide more personal one-on-one help to our customers.
Our Guarantee to You
- You'll have the best software experience that you've ever had.
We love our customers, and we listen. We are constantly looking for ways to deliver the best products and services on the market today.
- We're here when you need us.
Our corporate staff is available to assist you with any questions you may have regarding our software. Our offices are open Monday through Friday from 8:30 a.m. to 5:30 p.m. EST, excluding weekends and holidays.
- If you have a technical problem with Smart Service™, we'll fix it at no cost to you.
It's just that simple.
- We will continue to improve Smart Service™.
New features, bug fixes, and customer suggested changes will be made available in quarterly updates to our customers.
- We offer a 30-day money back guarantee on the purchase of Smart Service™, some restrictions apply.
