Hardware and Software Requirements
Smart Service™ Requirements:
- Operating System
XP Pro or better
Vista Business or better - 1GB RAM
- P4 2GHz Processor
- 15” 1024 x 786 Minimum Monitor Resolution
(19" Recommended)
Field Laptop Tablet PC Requirements:
- Operating System
XP Pro or better
Vista Business or Better - 1GB RAM
- P4 2GHz Processor
- 1024 x 786 PX Screen
In order for the fleet module to work you will need to have Air cards in the laptops or tablet PC’s. You will connect to the server via a Terminal Server connection which requires licenses from Microsoft and a Windows 2003 Standard or better server.
Smart Service™ Mobile Requirements:
- Carrier must be Sprint, AT&T, Verizon, or Southlinc
- Cell Phone must support GPS
- Cell Phone must support proper software applications
- You will need an unlimited data plan
- You must contact your carrier to ensure you have the correct data plan and device
Bells & Whistles
The following "bells and whistles" are the added extras that make your relationship with Smart Service™ a lot easier.
Flexible SchedulingYou not only have ease of scheduling with Smart Service™, you have the flexibility of scheduling to meet the demands of customers, as well as employees. If an employee calls off sick, Smart Service™ makes it easy to redirect jobs among other employees. You also have the flexibility of planning jobs a year in advance, and there's a waiting list feature that fits customers into available job openings.
Adding customer data, as well as job and location data, to Smart Service™ will automatically integrate into QuickBooks®. Likewise, adding data to QuickBooks® will appear in Smart Service™ for ease of use and improved business management. Awesome integration of this type is a key advantage of using Smart Service™, the leading QuickBooks® add-on service software.
The sometimes tedious and time-consuming task of tracking commissions is made easy with Smart Service™. With a few key strokes, you can calculate, monitor and record commissions for your full-time employees, as well as subcontractors.
This comprehensive change tracking function allows you to monitor the work and progress of new hires, as well as tenured employees, working with your Smart Service™ software. Smart Service™ easily and flawlessly tracks changes made to data so it can be reviewed later, if necessary.
Employees and customers will appreciate your company's highly detailed work orders. Smart Service™ provides customized work orders that provide as much, or as little, information as you like. And the size and look of your work order can be changed easily to match your company style.
Smart Service™ provides an abundance of user-definable fields to help streamline your business operations. Among the fields included in your software are those for customers, prospects, jobs and equipment. And this function is fast and simple to use.
It's not uncommon when using QuickBooks to run reports and discover data missing. Smart Service™ takes over where QuickBooks® stops and includes a special function that keeps you company data clean and concise, and in place. Smart Service™ also will prompt you to include necessary data when it finds data missing for some other reason.
Smart Service™ enables you to track phone calls and keep impeccable records of those calls. Included in this function is a call results module, which helps you to monitor the results of phone calls made by your sales staff, as well as other employees. This feature also is customizable allowing you to redial missed calls in minutes, hours or days.